Monday, August 13, 2012

2012 Kia Soul Snafu

Having always lived in cities and successfully navigated our whole adult lives with public transit, hubby and I had little choice but to purchase a car when we moved to Dallas, TX last fall from San Francisco via Vancouver. We bought a 2012 Kia Soul+, having driven it prior as a rental and enjoyed it. Because we are Canadians, our financing options were limited to the remainder left on our work visa (22 months) to pay off the entirety of the $20,500. We were very clear with the dealership and the sales people that we would eventually be returning to Canada and does this meet the requirements for import. They said, sure, because the 2012 Soul was even safer than the previous year's model. But it turns out that isn't the truth... Currently no 2012 Kia of any model is acceptable for import into Canada.   2011s are, provided safety modifications are made. Our dealership also neglected to mention our warranty would not be valid in Canada. 

I've loved my Soul, and have put 11,000 miles on my baby. In preparation for a visit home, I have discovered that Transport Canada does not allow 2012 Kias of any kind manufactured in USA entry into Canada. In fact, if someone attempts to cross the border, the car will be impounded. I've now spoken with Kia's customer service people three separate times and no one seems to have any real answers. They say Transport Canada has to request the paperwork on a case by case basis (which I find unlikely, since every model pre-2012 is on the list for acceptable import). Transport Canada says Kia has to submit their car specifications in order to determine if it meets Canadian Safety Standards. 

So I'm getting the run around. I've made a request for a letter from Kia that I can submit to Transport Canada for the case-by-case appeal, but I would like to take it one step further and EECB their executive to ask why the 2012 and 2013 models are not on the acceptable list (Toyotas, Fords, Mazdas are), and also why did their sales people not inform us that our amazing 10 year warranty would not be valid in Canada or that it was not on the list of cars to import.

I would not have bought a Kia if I knew this would be the headache I'd have to endure. We made it clear to the dealer we were Canadian and planning to take the car back eventually... 

Please help, I'd like to get the email addresses of their Exec so I can "provide valuable feedback" and I promise not to use profanity. I'd like to be able to import my car, when the time comes, and have a valid warranty in Canada. What will it take to make this happen, Kia? Help me, and you'll have a loyal fan for life.

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