I've loved my Soul, and have put 11,000 miles on my baby. In preparation for a visit home, I have discovered that Transport Canada does not allow 2012 Kias of any kind manufactured in USA entry into Canada. In fact, if someone attempts to cross the border, the car will be impounded. I've now spoken with Kia's customer service people three separate times and no one seems to have any real answers. They say Transport Canada has to request the paperwork on a case by case basis (which I find unlikely, since every model pre-2012 is on the list for acceptable import). Transport Canada says Kia has to submit their car specifications in order to determine if it meets Canadian Safety Standards.
So I'm getting the run around. I've made a request for a letter from Kia that I can submit to Transport Canada for the case-by-case appeal, but I would like to take it one step further and EECB their executive to ask why the 2012 and 2013 models are not on the acceptable list (Toyotas, Fords, Mazdas are), and also why did their sales people not inform us that our amazing 10 year warranty would not be valid in Canada or that it was not on the list of cars to import.
I would not have bought a Kia if I knew this would be the headache I'd have to endure. We made it clear to the dealer we were Canadian and planning to take the car back eventually...
I would not have bought a Kia if I knew this would be the headache I'd have to endure. We made it clear to the dealer we were Canadian and planning to take the car back eventually...
Please help, I'd like to get the email addresses of their Exec so I can "provide valuable feedback" and I promise not to use profanity. I'd like to be able to import my car, when the time comes, and have a valid warranty in Canada. What will it take to make this happen, Kia? Help me, and you'll have a loyal fan for life.
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